Purplebricks Mortgages has chosen JammJar, an AI broker platform, to transform its customer services by delivering a faster, smoother, and more personal experience for every mortgage customer.
“JammJar allows us to scale and strengthen our service without increasing costs. It lets our advisers spend more time advising and less time ticking boxes – meaning faster case progression, better conversations and a more human experience for every customer.” - Robert Nichols, Managing Director at Purplebricks Mortgages
JammJar offers a range of features, including case management, compliance and audit trails, communications and customer updates, call transcription into structured fact finds, follow-up email automation, and document validation.
Author's summary: Partnership aims to improve customer experience.