Patient Portal Accessibility in US Hospitals
Nearly 3 in 10 US hospitals do not offer access to a patient portal in a language other than English.
According to a study published online, researchers from the University of Michigan in Ann Arbor, led by Chen, M.D., assessed whether hospitals offer patient portals with multilingual accessibility.
- 99.4 percent of hospitals offered patient portals
- 29.4 percent provided access only in English
- 59.7 percent provided access in English and Spanish only
- 10.9 percent provided access in three or more languages
- 4.7 percent offered portal access in the most common non-English, non-Spanish language of their respective counties
Teaching hospitals had higher odds of offering portals with multilingual accessibility (odds ratio [OR], 2.21) versus nonteaching hospitals.
Author's summary: Many US hospitals lack multilingual patient portal access.
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