Medical Priority Dispatch System (MPDS)
In December 2025, the Ontario government is changing how 9-1-1 calls are dispatched for the City of Guelph and Wellington County.
Ministry of Health Ambulance Communications Officers in the Cambridge Central Ambulance Communications Centre (CACC) will adopt the Medical Priority Dispatch System (MPDS), to improve the deployment of paramedic resources to meet patient needs by matching resources with the clinical situation and prioritizing the most urgent calls to 9-1-1.
The expansion of the Medical Priority Dispatch System is part of the Ontario government’s “Your Health” plan, to ensure that paramedic services provide the right care at the right time, while easing pressures on emergency departments.
This change means everyone with a life-threatening condition gets the fastest and highest level of out-of-hospital care possible when they need it.
Author summary: Ontario adopts MPDS for 9-1-1 calls.
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