NHS Online Must Not Become Another Silo
An NHS 'online hospital' can only succeed if it strengthens existing services rather than competes with them, writes John Mitchell.
John Mitchell, chair of the Digital Health Networks Integrated Care System (ICS) Digital Council, notes that when NHS England announced plans for NHS Online, promising the equivalent of up to 8.5 million appointments and assessments in its first three years, it sent an important message: digital care is moving to the forefront.
Digital care is moving further to the forefront as a way to create additional capacity across the system through empowerment, efficiency, and smarter use of clinical time.
The key challenges are using digital tools effectively and creating new models of care that relieve pressure, rather than simply recreating analogue pathways on digital tools.
Author's summary: NHS Online must strengthen existing services.
- NHS Online aims to provide up to 8.5 million appointments and assessments in its first three years.
- Digital care is becoming a key way to create additional capacity across the system.
- Effective use of digital tools and new models of care are crucial to success.
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